| What is a default shipping address? |
| You may have specified more than one shipping
address in your account information. The default shipping address is the address to which
your order will be shipped unless you select another shipping address for this order. |
| |
| What is a default credit card? |
You may have specified more than one credit
card in your account information. The default credit card is the card that will be charged
with the value of your order unless you select another credit card to be charged for this
order.
|
| |
| Can I change the expiry
date of a credit card in my list? |
| Yes. To update credit card information, click
on Account Info. Click on Credit Card Details button in the Account Info page. Select the
card from the list and click on Update Credit Card button. |
| |
| Can I have more than one billing address? |
| No. You cannot have more than one billing
address. But you can change your billing address by editing it. |
| |
| Can I have more than one shipping address? |
| Yes. You can specify as many shipping
addresses as you want. |
| |
| |
| If you live in the USA, the sales tax levied
on a customer depends on the tax jurisdiction he comes under. For instance, if you
purchase items for use in the State of California, USA, you would be charged California
Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live
in. The tax zones are the various jurisdictions under which you could fall. |
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| Why do I have to select
a tax zone with my billing address? |
| The taxes on your order depend on the tax
zone that you belong to. You must select the tax zone that your billing address falls in
for this purpose. |
| |
| How can I add a shipping
address to my address list? |
| To add a shipping address, click on Account
Info. The details of your account are displayed. Click on the Add New Shipping Address
button to add a new shipping address. |
| |
| Can I delete an address from my
address list? |
| No. You cannot delete any address but you
could change it by editing it. |
| |
| How do I make changes to an address
in my list? |
| To edit an address, click on Account Info.
The details of your account are displayed. Click on the Edit button below the address that
has to be changed. |
| |
| How do I check the status of my order? |
| To check the status of an order, click on the
Order Tracking button. If you know your order number, enter it and click on the View Order
button. If you do not know your order number, click on the Order Summary button; all the
orders you have placed with us (both through the web and through other means) are listed.
Click on the order number whose status you want to check. The order details are displayed
along with the tracking numbers for the shipments made. |
| |
| How
do I cancel an order? |
| To cancel an order, you must contact our
customer service executive either by mail or through telephone and they will give you
further information. |
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| What are the benefits of registration? |
| As a registered customer, you become entitled
to special discount schemes and promotional pricing offers. These schemes would become
available to you not only on orders you place at our web store but also to orders through
other channels. |
|
| I already have an account with you. Do I need to register myself
again on your web store? |
| No. If you already have an account with us,
contact our Customer Service; they will give you your login name and password. You can
login and then change your password. |
| |
| Can I place an order without registering my account?? |
| Before you place an order with us, you must
register with us. We understand how valuable your time is and our registration has been
designed to take up not more than a few minutes of your time. Once you have registered
with us, you need not give your address and credit card details on future visits to our
shop. This will save you the trouble of entering this information on every purchase you
make from us. |
| |
| How can I place an order
without using my credit card? |
| The other payment options available to you
are payment using Microsoft Wallet or through check. If you have installed Microsoft
Wallet, click on the Microsoft Wallet payment option. To pay through check, click on
Other. Your order will be created. You may send your check to our address by quoting your
order number. If you need any help, please contact our Customer Service Executive. |
| |
| Why
do I sometimes get this message - "There are more number of shoppers than the shop
can allow!! Please come back after some time."? |
| This message will appear if the number of
customers in the on-line shop exceeds the number that can be handled by the system. This
message is displayed to any customer who visits the shop after the limit for permissible
shoppers has been reached. |
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| What should I do if I forget my password? |
| If you forget your password, click on the
Forgot Password link in the Account login page. Your password will be mailed to the e-mail
address that you have given as part of your account information. |
| |
| Availability
And Shipping |
| |
| Pricing
And Discount |
| |
| Payment
Options |
|
| You may pay for your purchase either through
credit cards or Microsoft Wallet. If you prefer to pay through some other means such as
check or cash; please select Other as your payment option. Your order will be created. You
can send us the payment to our address. Please quote the order number when sending your
payment. If you need any help, contact our customer service representative. |
| |
| Our
Returns Policy |
| Our returns policy is specified in the Terms
of Sale. |
| |
| |
| Tracking
your order |
|
Click on the Order Tracking button. If you
know your order number, enter it and click on the View Order button. If you do not know
your order number, click on the Order Summary button; all the orders you have placed with
us (both through the web and through other means) are listed. Click on the order number
whose status you want to check. The order details are displayed along with the tracking
numbers for the shipments made. To track the shipment, you must go to the web site of the
shipping carrier.
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| |
| Sales Tax |
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